FAQS


What are your delivery options?

For Delivery Within Australia (Smaller Items including Art Prints):

  • Australia Post Express ~ Australia Wide Flat Rate (up to 3 kg) $10 ~ Delivery Estimate Next Business Day
  • We aim to ship orders within 24 hours of receipt.
  • We ship orders on Tuesday ~ Saturday. Therefore, orders made on Saturday and Sunday will be shipped on Tuesday.
  • We will notify you via email if there are expected delays.
  • Below is a guideline of when you can expect your order:
    Day of Order Day of Dispatch  Day of Receipt
    Mon Tue Wed
    Tue Wed Thu
    Wed Thu Fri
    Thu Fri Mon
    Fri Sat Mon
    Sat Tue Wed
    Sun Tue Wed


    For Delivery Within Australia (Larger Items including Art Glass & Paintings):

    • Cope Sensitive Freight ~ Australia Wide (within metro areas) $150 - $200 (approx) including professional packing.
    • Outer regional areas can be slightly more expensive.
    • Please Contact Us to receive a personalised shipping quote.

    Do you provide International delivery?

    Yes, we can provide International delivery. However, we are currently only offering Australian Domestic Delivery at Check Out. Please Contact Us to receive a personalised shipping quote for International Delivery.

    How do I track my order?

    Once your order is sent, we will email you the Australia Post Tracking Number for you to follow-up, if needed.
    Please Contact Us if you have any queries or concerns. 

    What if my item looks a bit different in real life to the image on the website?

    Given the handmade nature of the products we sell, there may/will be slight variations to the website image and the actual item. This is what makes the item special and unique.

    However, if this is a concern for you, please Contact Us so that we can email you more images and/or answer any questions and/or concerns you may have.

    What if an item is Out of Stock?

    Although we endeavour to keep our site up-to-date, there may be times when we miss something ~ like an item being Out of Stock. If this happens, we will advise you asap of the stock status and will try our best to achieve a happy outcome.

    Do you offer Gift Wrapping

    Of course we do! Is your purchase a gift? If so, we'd love to gift wrap it for you. Just let us know in the "Add a note to your order" section during Check Out.

    What is your returns policy?

    If you're not happy, we're not happy.
    Returns and exchanges are allowed within 14 days of delivery.
    If the problem is due to our fault, then we will pay to return the parcel to us.
    All other charges for returns and exchanges will be your (the customers) responsibility.

    Please see below for more detailed information.

    Returns
    Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
    To complete your return, we require a receipt or proof of purchase.
    Please do not send your purchase back to the supplier.

    There are certain situations where only partial refunds are granted (if applicable)
    Book with obvious signs of use
    Any item not in its original condition, is damaged or missing parts for reasons not due to our error
    Any item that is returned more than 30 days after delivery

    Refunds (if applicable)
    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 
    If you request a refund and it's within our parameters, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.

    Late or missing refunds (if applicable)
    If you haven’t received a refund yet, first check your bank account again.
    Then contact your credit card company, it may take some time before your refund is officially posted.
    Next contact your bank. There is often some processing time before a refund is posted.
    If you’ve done all of this and you still have not received your refund yet, please contact us at gallerysalamanca@gmail.com.

    Sale items (if applicable)
    Only regular priced items may be refunded, unfortunately sale items cannot be refunded. However, never hesitate to Contact Us to discuss your specific situation as your satisfaction is our main concern.

    Exchanges (if applicable)
    We will replace items if they are not up to our quality standards and/or are defective or damaged. If you need to exchange it for the same item, send us an email at gallerysalamanca@gmail.com and send your item to: 65 Salamanca Place, Hobart, Tasmania AU 7000.

    Gifts
    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift voucher will be mailed to you.
    If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

    Shipping
    To return your product, you should mail your product to: 65 Salamanca Place, Hobart, Tasmania AU 7000
    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund (due to damaged or defective products), the cost of return shipping will be deducted from your refund.
    Depending on where you live, the time it may take for your exchanged product to reach you may vary.
    If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

    What about my Privacy & Security?

    We take your privacy and security very seriously. For details, please refer to Your Privacy & Security Matters. This information is also available at Check Out.

    Pricing

    All prices listed on the website are in AUD's and include GST (10%).  
    If shipping internationally, the GST (10%) is not applicable and will be deducted from the price of the item.