FAQ


Gallery Salamanca in Hobart Tasmania Frequently Asked Questions

Dear Friends,

We've made the difficult decision to not renew our lease at Salamanca Arts Centre and are in the process of vacating our space located at 65 Salamanca Place, Hobart, TAS.

We'll be providing more details shortly. In the interim, we can still be contacted via email.

So, please Contact Us. We'd love to hear from you!

What are your delivery options?

As we are in transition, we aren't currently offering online purchasing. However, we're still happy to ship. Please Contact Us for a quote. 

What about shipping of larger items, such as art glass and paintings?

Please Contact Us to receive a personalised shipping quote for larger items, such as art glass and paintings.

Do you provide International delivery?

Yes, we can provide International delivery. Please Contact Us to receive a personalised shipping quote for International Delivery.

What are the International Duties and Customs Charges?

Duties charged to recipients of international mail items are determined by the destination country. Because we have no control over these charges, we are unable to advise what duties may apply.

If you would like to query any duties charged, you should contact the customs service in your country.

What if my item looks a bit different in real life to the image on the website?

Given the handmade nature of the products we sell, there may/will be slight variations to the website image and the actual item. This is what makes the item special and unique.

However, if this is a concern for you, please Contact Us so that we can email you more images and/or answer any questions and/or concerns you may have.

What if an item is Out of Stock?

Although we endeavour to keep our site up-to-date, there may be times when we miss something ~ like an item being Out of Stock. If this happens, we will advise you asap of the stock status and will try our best to achieve a happy outcome.

 

What is your returns policy?

If you're not happy, we're not happy.
Returns and exchanges are allowed within 14 days of delivery.
If the problem is due to our fault, then we will pay to return the parcel to us.
All other charges for returns and exchanges will be your (the customers) responsibility.

Please see below for more detailed information.

Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the supplier.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 
If you request a refund and it's within our parameters, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please Contact Us.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. However, never hesitate to Contact Us to discuss your specific situation as your satisfaction is our main concern.

Exchanges (if applicable)
We will replace items if they are not up to our quality standards and/or are defective or damaged. If you need to exchange it for the same item, Contact Us and send your item to: 65 Salamanca Place, Hobart, Tasmania AU 7000.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift voucher will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 65 Salamanca Place, Hobart, Tasmania AU 7000
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund (due to damaged or defective products), the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

What about my Privacy & Security?

We take your privacy and security very seriously. For details, please refer to Your Privacy & Security Matters. This information is also available at Check Out.

Pricing

All prices listed on the website are in AUD's and include GST (10%).  
If shipping internationally, the GST (10%) is not applicable and will be deducted from the price of the item.